Privacy Policy

1. Introduction

WonderShelf Kids Library (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you use our website and services (including book borrowing, delivery, events, and membership), how we use it, and your rights regarding that information. We process data in line with applicable laws, including where relevant data protection regulations.

2. Information We Collect

We may collect:

• Account and profile data: name, email, phone number, age, school, delivery address and area code when you register or update your profile
• Transaction data: subscription type, borrowing history, payment details (e.g. M-Pesa references), and event registrations
• Usage data: how you use our website (e.g. pages visited, device type) and communications you send us
• Children’s data: where the service is used by under-18s, we may collect information provided by or on behalf of the child (e.g. age, reading preferences), with consent from a parent or guardian where required

3. How We Use Your Information

We use your information to:

• Provide and manage your account, subscriptions, and membership benefits
• Process borrowings, deliveries, returns, and event bookings
• Process payments (e.g. via M-Pesa) and send related confirmations
• Communicate with you about the service, delivery and return dates, events, and support
• Improve our website, services, and security
• Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell your personal information. We may share it only where necessary with: delivery and logistics partners (to fulfill borrowings and returns), payment processors (e.g. for M-Pesa), service providers who support our systems (under strict confidentiality), and authorities when required by law. We require partners to protect your data and use it only for the purposes we specify.

5. Cookies and Similar Technologies

We use cookies and similar technologies to run the website, keep you signed in, remember preferences, and understand how the site is used. You can adjust your browser settings to limit or block cookies; some features may not work fully if you disable them.

6. Data Security

We implement technical and organisational measures to protect your personal information against unauthorized access, loss, or misuse. No system is completely secure; we encourage you to keep your login details safe and to tell us promptly if you suspect any unauthorized use of your account.

7. Children’s Privacy

Our service is aimed at children and families. Where we collect personal information relating to children, we do so with appropriate consent from a parent or guardian where required by law. Parents or guardians may contact us to review, correct, or delete their child’s information.

8. Your Rights

Depending on where you live, you may have the right to:

• Access and receive a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where we rely on it

To exercise these rights or ask questions, contact us using the details below. You may also have the right to lodge a complaint with a data protection authority.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of the service after changes indicates acceptance of the updated policy. For significant changes, we may provide additional notice (e.g. by email or a notice on the site).

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at help@kidslibrary.co.ke or call +254 700 000 000.